What CARM is and why it matters

CARM (CBSA Assessment and Revenue Management) is the CBSA’s program that modernizes how duties and taxes are assessed, invoiced, and paid. It shifts key responsibilities to importers through the CARM Client Portal—making accurate account setup, delegation, and statement review essential to avoid clearance delays and compliance issues.

Professional workspace with CARM dashboard

If you’re unsure whether your portal setup, delegation, or reconciliation process is ready, email us and we’ll help you confirm requirements and take the next steps.

CARM support

CARM support for importers

The CBSA Assessment and Revenue Management (CARM) program changes how duties and taxes are assessed, invoiced, and paid. Importers are expected to manage key account activities in the CARM Client Portal and maintain accurate importer information and authorizations.

Email for CARM Support

What’s required

Register and maintain your importer account in the CARM Client Portal
Set up proper business account access and delegation
Review statements of account and payment obligations
Keep importer information accurate and current
Understand how release prior to payment and financial security requirements apply

How we help

Explain CARM requirements in practical business terms
Support account setup and delegation planning
Help review importer information and readiness steps
Assist with understanding statements, processes, and next actions
Provide guidance that supports smoother customs operations

If you need help understanding your CARM obligations or preparing your account setup, email us and we’ll guide you through the next steps.

Email for CARM Support