Privacy
Privacy Policy
This Privacy Policy explains how Candra Customs Brokerage collects, uses, and protects personal information when you visit our website or contact us.
Who this policy applies to
This policy applies to visitors to our website and to individuals who contact us about customs brokerage services. It describes the types of information we may collect, how we use it, and the choices you have. If you are a business customer, we may process personal information as part of providing services (for example, contact details for your team). We handle this information in accordance with applicable privacy laws and our contractual obligations.
Information we collect
We collect information you provide directly and information collected automatically when you use our site.
Information you provide
For example: name, email address, company name, phone number, and the details you include in messages or quote requests.
Service-related information
If you engage us for brokerage services, we may receive information needed to support compliance and documentation (such as shipment references and business contact details).
Website usage data
We may collect technical data such as IP address, browser type, device identifiers, pages viewed, and approximate location derived from IP address.
Cookies and similar technologies
We may use cookies to help the site function, understand usage, and improve performance. You can control cookies through your browser settings.
Third-party sources
We may receive information from service providers that help us operate our website (for example, hosting, security, and analytics providers).
Sensitive information
Please do not submit sensitive personal information through website forms unless it is necessary and requested for the service. If you believe you submitted sensitive information unintentionally, contact us so we can address it.
Use
How we use your information
We use personal information to respond to inquiries, provide customs brokerage services, improve our website, and meet legal and regulatory obligations. We may use your information to: • communicate with you about requests and services • prepare quotes and provide support • maintain website security and prevent fraud • comply with applicable laws and recordkeeping requirements
Legal bases and consent
Where required, we rely on your consent to process certain information (for example, when you choose to contact us). We may also process information to perform a contract, to comply with legal obligations, and for legitimate business purposes such as operating and securing our website. You can withdraw consent at any time by contacting us; this will not affect processing that occurred before withdrawal.
Sharing, retention, and security
We limit access to personal information and share it only when necessary to operate our business and deliver services.
Do you sell personal information?
No. We do not sell personal information.
Who do you share information with?
We may share information with trusted service providers (such as website hosting, email, and security providers) and with parties involved in providing services when necessary. We may also disclose information if required by law.
How long do you keep information?
We retain personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or regulatory requirements.
How do you protect information?
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.
International transfers
Our service providers may process data in jurisdictions outside of Canada. Where applicable, we take steps to help ensure appropriate protections are in place.
Your choices and rights
Depending on your location and applicable law, you may have rights to access, correct, or request deletion of personal information, and to ask questions about our privacy practices. To make a request, email info@candracustoms.com. We may need to verify your identity before responding.
Children’s privacy
Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.
Contact us
Candra Customs Brokerage
295 Robinson St, Suite 100, Oakville, ON L6J 1G7
Email: info@candracustoms.com
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.